Managed Services
Predictable, proactive IT — so your team can stop fighting technology and start using it.
Every minute your team is waiting on IT is a minute you’re not billing, producing, or serving clients. Most SMBs don’t have the scale to hire a full IT team — and shouldn’t have to. Gravity Networks replaces the helpdesk tickets, the guesswork, and the surprise invoices with one phone number, one flat monthly rate, and a helpdesk that actually answers when you call.
We handle software, hardware, security, backups, monitoring, and strategy. Problems get caught before they cause downtime, not after. Reliability is a core value of ours — we do what we say we’ll do, every time — which means you stop thinking about IT and your business starts moving faster.
What’s included, every month:
- Responsive helpdesk — a real engineer picks up tickets fast, not a bot or an overseas script
- 24/7 proactive monitoring on every server, workstation, and network device
- Unlimited remote support and on-site visits when you need them
- Patch management, antivirus, backups, and firewall management — all done for you
- Quarterly technology reviews so your IT stays aligned with where the business is going
- One flat monthly invoice. No surprise overages. No long-term contracts.
Gravity Networks is trusted by Utah’s finest firms
We have been using Gravity Networks as a turnkey IT service provider for our small company. They provide a critical service for us, as we don’t have an in-house IT person. Gravity Networks has done an outstanding job, proactively making sure all our data is backed up and have upgraded a large portion…
Jim Steppan
Branch Manager
Emisense
Who needs managed services most
Accounting and consulting firms that can’t take a day of downtime during tax season.
Plant floors that measure an hour of downtime in dollars, not inconvenience.
Firms that need billable uptime, court-deadline reliability, and confidentiality-first IT.
Medical practices that need HIPAA-compliant IT operated daily — not just documented once a year.
Serving businesses from our offices in Salt Lake City and Knoxville.
IT Consulting
Need a roadmap, not just a helpdesk? We translate tech decisions into business outcomes.
Cybersecurity
Ransomware is the #1 way SMBs lose data. See how we stop it before it reaches your files.
Business Continuity
When a server fails or the building floods, how fast are you actually back online? We make that number small.
MANAGED IT QUESTIONS WE HEAR ON EVERY SALES CALL
Plain answers to what business owners actually want to know before switching MSPs.
How much does managed IT cost for a small business?
For most Utah and Tennessee SMBs, fully-managed IT lands between $125 and $225 per user per month, all-in. That covers the helpdesk, 24/7 monitoring, patching, antivirus, backups, and a named engineer who knows your environment. The range depends on how many servers you run, what your compliance posture looks like, and how much cybersecurity tooling you want included. We publish a line-item quote — you’ll see exactly what you’re paying for before you sign anything.
What’s the difference between managed IT and break-fix?
Break-fix is hourly: something breaks, you pay us to fix it, and we both hope nothing else goes wrong this month. Managed IT is a flat monthly rate that pays us to keep things from breaking in the first place — patching, monitoring, tested backups, security tooling — and to answer the phone fast when they do. Break-fix made sense 15 years ago. Today it usually means you find out about a problem from an employee instead of from your IT partner.
Do I really need managed IT if we only have 15 or 20 employees?
If your team depends on email, a file share, accounting software, and the internet — yes. The threat landscape and compliance expectations for a 20-person firm in 2026 look a lot like the 200-person firm from five years ago. Cyber insurance carriers now ask for MFA, EDR, managed backups, and a written incident response plan before they’ll renew. Most 20-person businesses can’t run that stack themselves — and don’t need a full-time hire to get it.
What happens when I call the helpdesk?
A real engineer picks up, usually on the first ring during business hours. No phone tree, no ticket triage from someone overseas reading a script. They pull up your environment, see what you’re running, and start solving — or escalate to the specialist who owns that area. Most tickets close the same day. Urgent issues (outage, suspected breach, exec down) jump the queue.
Are we locked into a long-term contract?
No. Our managed IT agreement is month-to-month. If we aren’t delivering, you cancel with 30 days written notice — no termination fee, no hostage data. Every client document, password, configuration, and runbook is yours on the way out. We hold clients by doing good work, not by contract language.
How long does it take to onboard a new client?
Typically 30 to 60 days from signature to fully-steady-state operation. Week one is discovery and documentation. Weeks two through four are agent rollout, backup validation, MFA enforcement, and knocking down the quick wins. The remainder is tuning monitoring thresholds, completing security hardening, and walking your leadership through the 12-month roadmap. You have a named project lead the whole way.