Don’t you love hold music? The next time you’re on hold with your IT provider listening to the always-pleasant Muzak with which they annoy waiting callers, ask yourself, “Is my IT provider holding me...

Identifying opportunities in all areas of business is vital for growth, but one area that’s often overlooked is technology. Although it’s easy to adopt an “if it ain’t broke, don’t fix it” attitude wi...

It’s that time of year again: temperatures are dropping, Q4 is ending, the holidays are approaching and technology needs upgrading. It’s also the time of year to start planning for or investing in nex...

Eavesdropping has recently been making headlines, but this form of cyberattack has been around for years. Cybercriminals have been listening in on VoIP phone calls since the tech was introduced to the...

Sending phishing emails is the most common method hackers use to distribute malware and steal information. In fact, there are billions of phishing emails sent every year, and millions of people keep f...

As IT security consultants, we’re stuck between a rock and a hard place. Managed IT services providers (MSPs) such as ours want to provide clients with enterprise-level IT, but that requires that we s...

As a business owner, you work hard to succeed. But that can be difficult when you’re up against stiff competition and notorious cybercriminals. The future may be unpredictable, but that doesn’t mean y...

Research has shown the importance of being available for your existing and potential clients. A McKinsey study found that 70 percent of purchasing decisions are based on how the client feels they’ve b...

The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting busines...

Now that VoIP is becoming the common means of collaboration among SMBs, it’s time to start securing your networks from threats against them. Without a thorough knowledge of how VoIP works, companies c...